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Achieving Excellence in eCommerce

Majed Al Tamer - Thursday, May 05, 2016

What was initially a secondary option for businesses to push extra product, eCommerce is on the verge of disrupting traditional retail as we know it. As consumers continue to show brands that they love buying their products online (be honest, you did most of your Christmas shopping on Amazon), the percentage of total retail dollars spent will continue to slide toward eCommerce.

The realities of eCommerce and the new direction they have paved for the shopping industry mean businesses need to at least start thinking about how they're going to sell their products and services in the future. For most brands, eCommerce will soon be a necessity. So with this in mind, we focused our latest digital marketing video on Achieving Excellence in eCommerce:

 1. Put the Right Platform in Place

As eCommerce has grown, so too have the platforms on which brands can build and launch their online shops. On one hand, eCommerce platforms have made incredible advancements in an extremely short period of time, which bodes well for companies looking to get started. The flip side is it can be a lot of information to process, and thus a difficult decision for companies to actually choose the eCommerce technology that best suits their needs.

When it comes down to it, nobody can help you pick the correct eCommerce platform because you know your business best. But some things to consider are responsiveness (by now, this is standard for most platforms), scalability, usability and, most importantly, how much you'll be able to customize and mould the technology to do what you need it to.

2. Know Your Audience

It's difficult to build anything without knowing who it's for, so rule #1 for eCommerce is don't build an online store if you don't know your audience. And even once you've figured out your audience, you need to put in more work to understand them; their likes, dislikes and tendencies are just as important as who they are. Once you've defined your audience and spent time getting to know them, the rest of the eCommerce process will become much easier, and you'll be on path destined for success.

3. Optimize for Conversion

The great thing about eCommerce platforms and the speed at which they've grown and improved is that they're conversion oriented out-of-the-box. Most eCommerce platforms were built by super smart teams, many of them with marketing backgrounds, so they're already optimized to sell, sell and sell some more - you just have to tweak the settings.

4. Offer An Outstanding Customer Experience

The customer experience you deliver is a vital component of your businesses success - in any realm. It's 2016 and consumers are not only smarter, they're more adept at sniffing out brands that don't exactly follow through on the promise of their marketing. The good news is there are many ways to ensure you're online store offers an outstanding customer experience, it's just a question of implementing standards and sticking to them.

5. Listen, Learn and Improve

One of the biggest opportunities for businesses to differentiate themselves from the eCommerce competition is to constantly analyze and iterate their shop. You don't have to make huge changes either, it's about making small, incremental improvements that have meaningful impact.

The average rate of shopping cart abandonment is a whopping 68%. If you can hone in on why customers might be abandoning their carts and decrease the rate by just a few percent, you'll not only deliver a better experience to your customers, you'll also increase your bottom line.

If you would like more information on eCommerce or professional help setting up a store, get in touch with WSI Lebanon Office today.

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